Cancelling your order
- While it says “Order placed”: open My orders, tap the order and cancel it. Nothing is charged; if you paid online, you get a full refund.
- After the kitchen accepts it: send a help request with your order code. If cooking has not started we will cancel it. Food already being cooked may not be refundable.
If we cancel
We may cancel an order when a dish is sold out, the address is outside our delivery area, we cannot reach you, or we are closing. You get a full refund for anything you paid.
Refunds
- Online payments: refunds go back to the same UPI, card or account through Razorpay. Banks usually take 5–7 working days to show them.
- Cash orders: if you paid in cash and the order is cancelled, we will agree with you how the money is returned.
Missing, wrong or spoiled food
Send a help request on the same day with your order code and what went wrong. A photo helps. We will look into it and tell you what we can do.
Dine-in and takeaway
For orders at a table or at the counter, please speak to our staff at the counter.